Processes

Processes define the repeatable sequences of activities that drive daily technical operations. This area focuses on the step-by-step workflows for managing system changes, incidents, and deployments. It provides the operational structure needed to ensure consistency and reduce human error. IT teams use these processes to maintain the stability of the technology environment. Managing this area involves documenting and optimizing how work flows through the organization. It is about the "execution" layer of IT management. Well-defined processes ensure that technical tasks are performed consistently. This reduces the risk of unplanned outages and improves overall service quality. Proper oversight helps identify bottlenecks that slow technical delivery. Consistent processes are essential for meeting compliance standards and operational goals. They provide the roadmap for how the IT organization functions on a daily basis.